Privacy Policy
Last Updated Date: June 11, 2024
Triangle Insights Group is committed to maintaining the privacy and security of your personal information. This Privacy Policy Notice summarizes how Triangle Insights Group Incorporated and its subsidiaries (“Triangle Insights Group”, “we”, “us”) collects, utilizes, and otherwise handles (“Processes”) your personal information when Triangle Insights Group is interacting with you as a business contact related to our products and services (“Business Offerings”) or as a user of our website at mercalis.com and mobile versions of our website (collectively, the “Site”) and other technology solutions (collectively “Solutions”). This Privacy Policy Notice replaces the prior notice as of the Last Updated Data above.
Please note that in some instances we or our representatives or customers may provide you with a separate privacy notice in which case that privacy notice will control our Processing of your personal information. For example, if you are a patient receiving a benefit provided by our customer, you will receive a separate policy notice. Employees, their benefit plan beneficiaries, their emergency contacts, candidates for employment, and independent contractors are provided information about our Processing of their personal information under separate Privacy Policy Notices. Also, Triangle Insights Group affiliates Policy Reporter and Triangle Insights Group have their own Privacy Policy Notices.
You should check this Privacy Policy Notice regularly to see if there have been any changes.
Personal Information Collected and Processed by Triangle Insights Group
Triangle Insights Group may collect and otherwise Process the following categories of personal information:
Triangle Insights Group may collect your personal information in different ways including when you provide it to us, when we collect it from publicly available sources, or when we collect it or receive it from third party organizations such as organizations that support our business, partners, vendors, suppliers, and licensors of data. For example, for business contacts, we may collect your personal information from public sources such as LinkedIn, at a conference or an event, from badge readers and other scanning devices that you use, and through other means. We may also receive your personal information from data brokers and other data suppliers under a license agreement.
When you use certain features of our Solutions or request information, or when you engage with Triangle Insights Group as a business contact, you provide us with your personal information. Examples of these interactions include:
If you do not wish to receive marketing-related emails from us, please follow the unsubscribe instructions at the bottom of a marketing email or contact us using one of the methods described in “How to Contact Us” below.
We may also collect and receive your personal information when you visit the Site or other Solutions. We use this information to improve the Site and our Business Offering. The following are examples of how we collect information through the Site and other Solutions:
Cookies. A “cookie” is a small data file stored on your computer’s web browser or other passive means of data collection. Cookies are used to personalize your visit, remember your preferences, or to enhance your experience with our Solutions. For example, we and our service providers (including our website host) use cookies as part of our system administration for the Site, in order to track how users interact with the Site (e.g., to track user sessions and comments, to remember settings and search history, for analytics tracking or functionality). We use this information to detect and resolve Site problems, enhance the features of our Site, gain insights about our users, and assist with customer support.
We generally use the following categories of cookies on our Site:
To manage the cookies that apply to your experience, use our cookie management solution.
The Site also uses analytics tools such as GA4 (Google Analytics), a web analytics service provided by Google, Inc. GA4 is implemented for US website visitors and uses cookies to help us analyze how you use the Site. Google uses aggregated information on our behalf to evaluate use of the Site, compile reports on Site activity and other services relating to Site activity and usage. You can learn more about aggregate data tracking in Google and how to opt out here: https://tools.google.com/dlpage/gaoptout.
The Site may provide content through third parties, such as DoubleClick in the U.S., which third party may use cookies. You can always control your privacy settings by changing your cookie settings on your web browser or using a web browser that does not save cookies.
Browser Settings. You can set your browser to refuse some or all browser cookies, or to alter you when cookies are being sent. If you disable or refuse cookies, please note that some or all of the Site may then be inaccessible or not function properly.
Browser and Device Information. Our web server automatically collects information from your computer and navigation patterns when you visit the Site, including your Internet Protocol (IP) address, the computer’s operating system, the type of browser you use, and the specific web pages visited during your connection. We may also track data such as the total number of visits to the Site and the number of visitors to each page of the Site. We do not track users over time and across sites.
Do Not Track Signals. Please note that your browser setting may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. However, there is not uniformity among “Do Not Track” features, so it is possible that the Site may not respond to “Do Not Track” signals from your browser. For more information about do not track signals, please visit https://allaboutdnt.com/.
Triangle Insights Group may use your personal information for our general business and commercial purposes, including those associated with the marketing, growth, maintenance, and management of Triangle Insights Group’ business. These may include our internal operations and administration carrying out our business relationships. Specific examples include:
As appropriate we share your information with:
Triangle Insights Group may also share statistical or demographic information in aggregate form with third parties for marketing or research purposes. This aggregate data will not contain any information that identifies you individually.
Triangle Insights Group does not share, sell, rent, or trade personal information with third parties for their commercial purposes. We also do not permit third parties to track users of the Site over time and across sites for the third party’s direct marketing purposes.
Based on where you live, laws may provide you with data protection rights; we will honor validated requests to exercise these rights upon your request (see “Contact Us” below for instructions).
Please note that we may ask for certain information necessary to verify your identity and the validity of your request per applicable laws.
You can exercise your rights yourself or you can designate an authorized agent to make a request on your behalf. Your authorized agent must be able to demonstrate authority to act on your behalf as further instructed when submitting a verifiable request as well as verify his or her identity and the validity of the request.
At a minimum, you have the following rights:
Update or Amend Your Information. You have the right to correct the personal information you provide to us, and we want to keep your information accurate and current. We may not accommodate your request if we believe the change would violate any law or other legal requirement or cause the information to be inaccurate.
Communication Preferences. You may choose to opt out of our use or disclosure of your personal information and choose to elect not to receive correspondence from us.
If you are a California resident, see the “Notice to California Residents” section below for more information about your rights and choices.
If you are a UK or EEA resident, see the “Notice to European Residents” section below for more information about your rights and choices.
If Triangle Insights Group links to social media platforms or other third-party sites, they are independent from Triangle Insights Group and may have their own privacy policies. We would provide these links to you only as a convenience. This Triangle Insights Group Privacy Policy Notice does not describe how other websites might use your personal information. Any information you provide to a third party will be used as described in its Privacy Policy Notice; we strongly encourage you to review the privacy policies of any site before providing any personal information. We are not responsible for the privacy practices or content of third-party websites.
We use reasonable and appropriate safeguards to protect personal information from unauthorized access or use. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is not secure, please notify us (see “Contact Us” below). We also contractually require our vendors to protect personal information from unauthorized access or disclosure.
We reserve the right to modify this Privacy Policy Notice at any time and may apply changes to previously collected information, as permitted by applicable law. For example, we may periodically update our Privacy Policy Notice to describe how new features may affect our use of your information. Any material updates to this Privacy Policy Notice will be posted on the Site and we will indicate the last updated date of the changes. Be sure to periodically reread this Privacy Policy Notice to take note of such changes. Your continued use of the Site and other Solutions and Business Offerings is your acceptance of the practices described in this Privacy Policy Notice as of the posted updated date.
The Site is not intended for use by children under the age of 16. Triangle Insights Group does not knowingly collect or solicit personal information from children under the age of 16 or knowingly allow these children to register on the Site. Should we learn that someone under the age of 16 has provided any personal information to or on the Site, we will remove that information as soon as possible.
This section explains the protections that the California Consumer Privacy Act of 2018 (“CCPA”) provides to residents of California. To exercise your rights, see “How to Contact Us” below and follow the instructions.
Collection and Disclosure of Personal Information. This section describes Triangle Insights Group’ practices regarding the personal information (as defined by CCPA) we collected about California residents in the last 12 months, the sources of that information, our business or commercial purposes for collecting that information, and the third parties with whom we shared that information:
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Categories of personal information (described in more detail above) |
Recipients to Whom personal information is Disclosed for a Business Purpose |
Recipients to Whom Data is Sold or Shared |
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Direct identifiers such as a real name, alias, postal address, telephone number, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.* |
Our parent and affiliates; service providers; third parties when required by law or to comply with valid legal process; third parties to enforce our rights or protect our rights; third parties in connection with or during negotiations of any corporate transaction; any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
This data is not sold or shared. |
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Physician direct identifiers and other Personal Data and Patient indirect identifiers information including patient journey but not Protected Health Information. |
Our parent and affiliates; service providers; third parties when required by law or to comply with valid legal process; third parties to enforce our rights or protect our rights; third parties in connection with or during negotiations of any corporate transaction; any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
This data is not sold or shared. |
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Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the Site.* |
Our parent and affiliates; service providers; third parties when required by law or to comply with valid legal process; third parties to enforce our rights or protect our rights; third parties in connection with or during negotiations of any corporate transaction; any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
This data is not sold or shared. |
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Professional and employment-related information including employment history. |
Our parent and affiliates; service providers; third parties when required by law or to comply with valid legal process; third parties to enforce our rights or protect our rights; third parties in connection with or during negotiations of any corporate transaction; any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
This data is not sold or shared. |
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Racial and ethnic origin. |
Our parent and affiliates; service providers; third parties when required by law or to comply with valid legal process; third parties to enforce our rights or protect our rights; third parties in connection with or during negotiations of any corporate transaction; any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
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Financial related data (e.g. bank account numbers, etc.) and government issued ID to process your payments if you are a subject matter expert. |
Our parent and affiliates; service providers; third parties when required by law or to comply with valid legal process; third parties to enforce our rights or protect our rights; third parties in connection with or during negotiations of any corporate transaction; any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
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Signatures of business contacts as part of a business transaction. |
Our parent and affiliates; service providers; third parties when required by law or to comply with valid legal process; third parties to enforce our rights or protect our rights; third parties in connection with or during negotiations of any corporate transaction; any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
This data is not sold or shared. |
* Sensitive Information: Triangle Insights Group does not collect or disclose website user or business contact “sensitive information” as defined by CCPA.
Your CCPA Rights and How to Exercise Them. If you are a California resident, then in addition to the rights listed above you have additional rights under CCPA. These CCPA rights may only apply in certain circumstances and are subject to certain exemptions such as when we must retain your information to comply with laws. Please see the information below for a summary of your rights and how to exercise your rights. We will notify you of any exceptions that apply to your request.
Right to Know. You have the right to request that we disclose what pieces of personal information we collect, use, disclose and/or sell about you.
Right to Delete. You have the right to delete personal information that we collect or maintain about you.
Right to Opt Out of Sale/Sharing. You have the right to opt out of the sale of your personal information or the sharing of your personal information for targeted advertising purposes; however, as of the date of this Privacy Policy Notice, Triangle Insights Group does not sell or share your personal information.
Right to Limit Sensitive Information. You have the right to limit the use or disclosure of your “sensitive information” as defined by CCPA; however, as of the date of this Privacy Policy Notice, Triangle Insights Group does not collect website user or business contact sensitive information.
Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for the exercise of any of your CCPA rights. However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, right to request deletion, or right to opt-out of sale in accordance with applicable law.
This section explains the protections provided to individuals protected by the General Data Protection Regulation and The Data Protection Act 2018 of the United Kingdom UK GDPR (collectively “GDPR”).
Certain geographic areas of the world require notification of our legal basis for collecting and using personal information, including for example the United Kingdom and the European Economic Area. This information is provided to the extent required by those laws. References are to GDPR.
Our legal basis for collecting and using the personal information described above will depend on the context in which we collect it. We may Process personal information based on our legitimate interests described above, or to perform a contract or other similar commitment, or to comply with laws that apply to your personal information when the Processing that is necessary to satisfy our legal and regulatory obligations, or if required, based on your consent (Article 6(1)(a)) for a Processing Purpose.
When Triangle Insights Group Processes personal information about you related to the operation of our Websites, the legal basis for this Processing is our legitimate interest to communicate about, carry out services, and provide information and education (Article 6(1)(f) GDPR).
When Triangle Insights Group Processes your personal Information as described above in the section “Information We Collect to Provide Services”, it is for our general business purposes and the legal basis for this Processing of personal information is our legitimate interest communicate about, carry out services, and provide information and education (Article 6(1)(f) GDPR).
When Triangle Insights Group Processes your personal information for purposes for which you provide consent, including when you submit information described above in section “Information You Provide”, including for potentially marketing and communication materials, the legal basis is consent (Article 6(1)(a) GDPR).
When Triangle Insights Group Processes personal information to detect, investigate, and prevent risk and improper or illegal activities, to manage legal claims, subpoenas, and requests in connection with investigations and dispute-resolution processes, as permitted or required by applicable law, and to protect the rights and property of Triangle Insights Group and others, the legal basis for this Processing is to fulfill our legal, regulatory and risk management obligations, including regulatory filings and establishing, exercising, or defending legal claims (Article 6(1)(c) GDPR).
Triangle Insights Group may Process your personal information to create anonymized information, which cannot be used to identify you. This type of information is no longer personal information and is not subject to this Privacy Notice. The legal basis for this Processing of personal information is our legitimate interest to communicate about, carry out services, and provide information and education (Article 6(1)(f) GDPR).
Triangle Insights Group operates outside of the United States, although it is headquartered in the United States. Triangle Insights Group will Process and store your personal information on systems used by Triangle Insights Group in the United States at its headquarters in the United States, as well as other secure locations as necessary. We may also transfer your personal information to our third-party service providers, which may be located in a different country than you. When recipients of your personal information from Triangle Insights Group are located outside of the EEA or UK, and such transfers of personal information are subject to a recognized applicable adequacy mechanism for the transfer of personal data from a European to the United States, Triangle Insights Group uses adequate protections in the form of data transfer agreements. Any transfers of personal information to foreign jurisdictions for processing may result in your PI being accessed by the courts, law enforcement, and national security authorities located within those respective jurisdictions.
Triangle Insights Group, Inc. is the data controller of personal information we Process under this Privacy Notice. If you are an EEA or UK resident or otherwise protected by GDPR, then in addition to the rights listed above you have additional rights under GDPR. These GDPR rights may only apply in certain circumstances and are subject to certain exemptions such as when we must retain your personal information to comply with laws. Please see the information below for a summary of your rights. We will notify you of any exceptions that apply to your request. To exercise your rights, see “How to Contact Us” below and follow the instructions.
Right to Access and Portability: the right to request information about Triangle Insights Group’ Processing of your personal information, and the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and you also may have the right to transmit that personal information to another entity.
Right to Rectify: the right to request the rectification of your inaccurate personal information.
Right of Erasure: the right to request Triangle Insights Group erase your personal information.
Right to Portability: the right to receive your PI, which you have provided to Triangle Insights Group,
Right to Restrict Processing: the right to request Triangle Insights Group limit or restrict the Processing of your personal information, including for allegations of profiling or automated decision.
Right to Withdraw Consent: the right to withdraw consent to the Processing of your personal information, where the personal information is Processed under consent.
Right to Object: the right to object to certain types of personal information Processing.
Right to Lodge a Complaint: the right to submit a complaint about the Processing of your personal information. Contact information for EEA data protection authorities can be found on the European Data Protection Board website. Contact information for the UK data protection authority can be found on the Information Commissioner’s Office website.
You may print a copy of this Privacy Policy Notice by selecting “Print” in your web browser. Also, you may request a printed copy of this Privacy Policy Notice, ask questions about this Privacy Policy Notice, or request to exercise your rights by contacting us in these ways.
To contact us or request to exercise a right, please provide us with your name, your relationship with Triangle Insights Group, your request, and two ways to contact you. Include with your request (1) your first and last name, your telephone number, your e-mail address, and your home address including your state of residence; and (2) the privacy right you are seeking to exercise.